HER’S fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.
Self service repair instructions (we recommend you contact with us in advance )
Step 1: Initiate repair
Sign in and go to “My Orders” on the dashboard to select the item(s) you want to repair.
Step 2: Receive repair notification email
Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from HER’S” within 48 hours. Within this email, you’ll receive the further return instructions.
Step 3: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name and email address. Package should be shipped pre-paid through a traceable method.
Step 4: Upload return tracking number
Remember to sign in and upload the return tracking number once the package is shipped back.